Deloitte Recruitment Drive 2022 hiring for GTLO-Customer Support-Analyst opportunity for Any Graduate holders. Work location will be Hyderabad The detailed eligibility and application process are given in below.
Job Summary
Deloitte Recruitment Drive 2022 Details:
| Company Website | www.deloitte.com |
| Job Role | GTLO-Customer Support-Analyst |
| Qualification | Any Graduate |
| Experience | Freshers 0 – 1 Year |
| Salary | 6.5 LPA (Expected) |
| Job Location | Hyderabad |
| Last Date | ASAP |
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What you’ll do
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
- Provision user accounts for external (non- Deloitte) client users
Qualifications
The ideal candidate should:
- Comfortable to work in 24*7 environment (rotating shift changes up to every month):
Technical Requirements:
- Any Graduate .
- 0-1 year experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
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How to apply for Deloitte Recruitment Drive 2022?
All interested and eligible candidates can apply for this Deloitte Recruitment Drive 2022 position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply link
- Click on the apply link to be redirected to the company’s careers site
- Read all responsibilities & requirements
- Then fill the application & submit it
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