Amazon Careers Drive 2022 hiring now Fresher – KDP Support Analyst

Amazon Careers 2022 hiring for the role KDP Support Analyst with qualification Bachelor degree for Chennai location. The detailed eligibility and application process are given in below.

Amazon Careers 2022 Details:

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BASIC QUALIFICATIONS

• Should be willing to work from the office as VCC is not available.
• Should be willing to work in night shifts and over the weekends.
• Excellent written and verbal communication skills required.
• Process and respond to phone calls, chats and emails received from publishers.
• Work on developing personalized responses for publisher questions.
• Must be able to interact with external stakeholders like customers and suppliers comfortably.
• Investigate payment concerns brought up by customers.
• Route payment concerns to Accounts Payable.
• Reprocess stuck books through the system.
• Route issues and bugs that need engineering expertise to the development teams.
• Remove certain content as it is identified by the QA team and notify vendors that their content has been removed.
• Maintain and improve a knowledge base with unique vendor requests and their solutions.
• Work with customer service manager in documenting process flows.

PREFERRED QUALIFICATIONS

• Additional computer skills certifications in web technologies are preferable.
• Experience in web-enabled software products or services is highly preferred.
• Should be able to understand a complex problem and respond to authors.
• Basic familiarity with web technologies and HTML is highly desirable.
• Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
• Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
• College graduates.

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How to apply for Amazon careers Drive 2022 ?

All interested and eligible candidates can apply for position Amazon Careers Drive 2022 online by the following link as soon as possible.