PHILIPS Off Campus Drive 2024 Hiring Fresher for Product Support Engineer

PHILIPS Off Campus Drive 2024 hiring as Product Support Engineer with Bachelor’s Degree at the Bengaluru location. A detailed qualification and application process is provided below.

PHILIPS Off Campus Drive 2024 Details:

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You are responsible for

• Develops and delivers knowledge sharing with the market and Modality Performance Manager to build skills and expertise with the TSS and FSEs to ensure a faster resolution speed of customer issues
• Provides operational support towards the market TSS as part of the BIU Helpdesk to ensure a timely resolution of customer issues Escalation Management
• Assesses the customer problem and accepts formal escalation action requests
• Works with BU resources to bring the problem to a resolution ASAP
• Conducts root cause analysis after escalations and initiates corrective actions to prevent reoccurrence of issues. Safety & Security Management
• Consult with the Marketing Security Officer (SSO) when a potential security event is suspected and work with the Market SSO to develop appropriate action plans for escalations designated as security events. Drives successful NPIs
• Provides NPI support such as Field Factory Installations (FFI), first-of-a-kind (FOK), and Field Monitoring Activities (FMT) Business Improvement
• Proactively monitors TPR and Parts Usage. Support developing and implementing strategies and initiatives to meet business performance targets.
• Provides technical support for the complaint handling unit (CHU) and is part of the complaint review board to ensure the desired quality level of complaint feedback. Knowledge Management
• Review newly created or updated knowledge articles on content, using KCS methodology
• Update newly created or updated knowledge articles during the review process to ensure the correctness of the knowledge article
• Author new knowledge articles
• Determine if knowledge articles can be archived and archive those that are identified to be in scope.

PWC Off Campus Drive 2024 for Fresher – Digital PMO – Associate | Apply Now