Adobe Apprenticeship – Program 2025 | B.E/B.Tech/BCA/BSc IT/BSc CS/MCA/BBA/MBA

Adobe Apprenticeship – Program 2025 is hiring freshers for Associate Technical Product Consultant roles with qualification of B.E/B.Tech/BCA/BSc IT/BSc CS/MCA/BBA/MBA. The detailed eligibility and application process are given below.

Adobe Apprenticeship – Program 2025 Details:

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Areas of exposure during the Apprenticeship Program:

• Adobe seeks to employ passionate, enthusiastic, and product support-focused
  candidates in the India Customer Engineering business unit, which caters to Adobe Experience Cloud products.
• Technical Support Consultants provide accurate and timely technical support to
  Adobe customers via telephone and portal. They will resolve complex and technical
  support issues with varying degrees of priority.
• They address incidents within predetermined service levels, requiring the ability to
  multitask and prioritise. They carry out projects as assigned and support other team members in representing Adobe professionally

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What You’ll Need to Succeed:

• First point of contact for customer concerns relating to technical issues.
• Act as a customer advocate and represent their needs with internal product teams.
• Provide extremely timely response and resolution to technical and product inquiries.
• Deliver resolution results within established Service Level Agreement guidelines.
• Stay aware of customer business priorities and critical events.
• Provide proactive issue status updates to required parties.
• Record and document all issues related to customers within established process guidelines.
• Troubleshoot and qualify cases before escalating to engineering.
• Answer questions regarding product functionality and usage.
• Work on high-priority technical issues.
• Create product content such as knowledge base articles and whitepapers

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How to apply for this Adobe Apprenticeship – Program 2025?

All interested and eligible candidates can apply for this position online for Adobe Apprenticeship – Program 2025 by the following link as soon as possible.