Ciena Off Campus Drive 2023 hiring freshers for Global Technical Support role with qualifications of Bachelor’s Degree in CS/IT/IS for the Gurgaon location. A detailed qualification and application process is provided below.
Job Summary
Ciena Off Campus Drive 2023 Details:
| Hiring Organization Name | Ciena |
| Hiring Organization URL | www.ciena.in |
| Job Role | Global Technical Support |
| Qualification | Bachelor’s Degree in CS/IT/IS |
| Experience | Freshers |
| Batch | 2020/2021/2022/2023 |
| Salary | INR 6.7 LPA |
| Job Location | Gurgaon |
| Closes On | ASAP |
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Ciena – Wikipedia
SPECIFIC RESPONSIBILITIES
- Automate data collection and issue resolution
- Provide remote technical support on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
- Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
- Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
- Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
- Contribute to publishing of MOP/ISB/FSB documents.
- Contribute to knowledgebase (KCS)
- Perform a Customer Lead Engineer roll for specific customers
- Resident Engineering functions on-site or remote
- Travel to customer sites and Ciena locations globally
EDUCATION AND EXPERIENCE
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
- Experience automating tasks using scripting languages such as JavaScript and Python
- Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
- Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
- Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.
How to apply for Ciena Off Campus Drive 2023?
All interested and eligible candidates can apply for Ciena Off Campus Drive 2023 position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply the link
- Click on the apply link to be redirected to the company’s careers site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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