Ciena Off Campus Drive 2023 hiring freshers for Global Technical Support role with qualifications of Bachelor’s Degree in CS/IT/IS for the Gurgaon location. A detailed qualification and application process is provided below.
Ciena Off Campus Drive 2023 Details:
|Hiring Organization Name||Ciena|
|Hiring Organization URL||www.ciena.in|
Global Technical Support
|Qualification||Bachelor’s Degree in CS/IT/IS|
|Salary||INR 6.7 LPA|
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- We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
- We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
- We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
- We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
- We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
- We realize time away to recharge is non-negotiable. We offer flexible paid time off!
- Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.
EDUCATION AND EXPERIENCE
- Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation.
- Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat).
- Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner.
- Provide occasional after-hours work to support customer business requirements.
- Recover information necessary to escalate reported issues to senior engineers.
- Utilize debug tools as well as lab research to advance customers’ technical problems.
- Provide Customer feedback to Internal teams as appropriate
- Contribute to the technical knowledgebase (KCS)
How to apply for Ciena Off Campus Drive 2023?
All interested and eligible candidates can apply for Off Campus Drive 2023 position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply the link
- Click on the apply link to be redirected to the company’s careers site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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|Job by Location||Jobs by Degree||Jobs by Batch|