Cognizant Off Campus Drive 2022 for Support Engineer | Pune

Cognizant off campus drive 2022 is recruiting candidates for Support Engineer position. Candidates who completed graduation in B.E/ B.Tech are eligible can apply for this job. The required details such as the agenda, eligibility, procedure, and application process are provided below.

Cognizant Off Campus 2022 Details:

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Job Description Cognizant off campus:

• We are looking for a Support Engineer who is used to keep customer satisfaction at its highest level.
• You want to be a Netcentric ambassador and let our customers experience excellent support.
• You are a good fit if you consider yourself a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

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Skills Required:

• Customer and business support experience in software applications and testing methodologies
• Understand customer needs and you put yourself in the customer’s shoes and guide his expectations
• Familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)
• ITIL best practices
• Ability to collect use cases and convert them into technical issues
• Communication and interpersonal skills to lead customers in urgent or critical situations
• By monitoring the alerts and notifications, you can respond according to the event management strategy
• Perform standard maintenance tasks, performance tests and log analysis on business-critical customer systems
• Good training delivery skills, you have the ability to teach clients and colleagues in an interesting and meaningful manner
• Flexible and you can adapt to the specifications of a new customer
• Strong verbal and written English language skills
• Willing to contribute to an on-call rotation plan