Deloitte Recruitment Drive 2023 hiring freshers for Application – Support-Analyst role with Graduates in Any Graduate for Hyderabad location. A detailed qualification and application process is provided below.
Job Summary
Deloitte Recruitment 2023 Details:
Hiring Organization Name | Deloitte |
Hiring Organization URL | www.deloitte.com |
Job Role |
Application – Support-Analyst
|
Qualification | Any Graduate |
Experience | Freshers |
Salary | 4.2 – 7.5 LPA (Ambitionbox) |
Job Location | Hyderabad |
Last Date | ASAP |
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What you’ll do
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
- Provision user accounts for external (non- Deloitte) client users
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How to apply for Deloitte Recruitment 2022 ?
All interested and eligible candidates can apply for Deloitte Recruitment position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply link
- Click on the apply link to be redirected to the company careers site
- Read all responsibilities & requirements
- Then fill the application & submit it
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