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Deloitte Recruitment Drive 2023 | Application – Support-Analyst | Any Graduate

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Deloitte Recruitment Drive 2023 hiring freshers for Application – Support-Analyst role with Graduates in Any Graduate for Hyderabad location. A detailed qualification and application process is provided below.

Deloitte Recruitment

Deloitte Recruitment 2023 Details:

Hiring Organization Name Deloitte
Hiring Organization URL
Job Role
Application – Support-Analyst
Qualification Any Graduate
Experience Freshers  
Salary 4.2 – 7.5 LPA  (Ambitionbox)
Job Location Hyderabad
Last Date ASAP

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Deloitte (company) Wikipedia

What you’ll do

  • Customer handling skills – Call etiquettes
  • End to End ticket management
  • Basis ITIL concepts of Incident, problem & change management is must
  • Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
  • Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  • Process incoming service requests, incidents and change requests and formulate appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot issue(s) reported on all applications.
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
  • Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
  • Provision user accounts for external (non- Deloitte) client users

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How to apply for Deloitte Recruitment 2022 ?

All interested and eligible candidates can apply for Deloitte Recruitment position online by the following link as soon as possible.

  • Read all the details given on this page
  • Scroll down to read more details & apply link
  • Click on the apply link to be redirected to the company careers site
  • Read all responsibilities & requirements
  • Then fill the application & submit it

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