Deloitte Recruitment Drive 2023 | Application – Support-Analyst | Any Graduate

What you’ll do

• Customer handling skills – Call etiquettes
• End to End ticket management
• Basis ITIL concepts of Incident, problem & change management is must
• Experience in managing voice & non-voice support (Calls, chats & email)
• Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
• Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
• Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
• Process incoming service requests, incidents and change requests and formulate appropriate response
• Manage multiple support mailboxes and respond to emails
• Triage and troubleshoot issue(s) reported on all applications.
• Report and record any new defects on all applications.
• Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
• Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
• Provision user accounts for external (non- Deloitte) client users

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How to apply for Deloitte Recruitment 2022 ?

All interested and eligible candidates can apply for Deloitte Recruitment position online by the following link as soon as possible.

• Read all the details given on this page
• Scroll down to read more details & apply link
• Click on the apply link to be redirected to the company careers site
• Read all responsibilities & requirements
• Then fill the application & submit it