FamPay Recruitment 2022 new job For fresher – Customer Success – Escalation Specialist | 0 to 4 years of experience

On the Job

• Manage incoming calls, chat and emails from customers in a timely manner
• Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
• Manage and resolve customer complaints, escalate to Customer Support Head when necessary
• Build sustainable relationships and trust with customers through an open communication
• Provide accurate & complete information to improve customer satisfaction leading to noticeable results
• Maintain records of every interaction and forward to concerned team member whenever necessary
• Respond to and completely owns customer escalations
• Work closely with Internal & external stakeholders to triage problems, assign relevant owners and teams and follow through on the resolutions to ensure they are delivered in a timely manner.

Trellix Recruitment 2022 new job For fresher – Software Engineer – Intern | Bangalore

Requirements FamPay Recruitment:

• Proven experience in a customer support role
• 0 to 4 years of experience working in customer service industry
• Have experience in both voice and non-voice processes (email, SMS, chat)
• Track record of over-achieving performance
• Strong listening, written and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Must be fluent in English & Hindi
• You have worked in a B2C tech startup
• Brownie points if you are open to working in night shifts and/or rotational day shifts