FamPay Recruitment Drive 2022 hiring freshers for Customer Success – Escalation Specialist of Any degree at BENGALURU location. The detailed eligibility and application process are given in below.
FamPay Recruitment Drive 2022 Details:
|Job Role||Customer Success – Escalation Specialist|
|Batch||2019 to 2022|
|Salary||2.5 LPA (Estimated)|
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On the Job
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
- Respond to and completely owns customer escalations
- Work closely with Internal & external stakeholders to triage problems, assign relevant owners and teams and follow through on the resolutions to ensure they are delivered in a timely manner.
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Requirements FamPay Recruitment:
- Proven experience in a customer support role
- 0 to 4 years of experience working in customer service industry
- Have experience in both voice and non-voice processes (email, SMS, chat)
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- You have worked in a B2C tech startup
- Brownie points if you are open to working in night shifts and/or rotational day shifts
Why should you join us?
Every once in a while, a product comes to life that makes people think, why was this not done earlier? The users love it, the investors dream about the great returns and the team feels the joy and pride every day. We have strong indicators for users & investors, and we are building a team that will have stories to tell all their life.
We believe that a great product is built by a high-quality team that finds purpose and joy in their work, and we also go beyond it to put heavy emphasis on having fun at work as well.
Perks FamPay Recruitment
- Competitive Salary
- Industry’s best ESOPs scheme
- Medical Insurance suiting your needs
- Access to Mental health professionals
- Top gadgets to achieve skill level – Bruce Wayne
- Flexible work schedule so you never miss brunch, lunch, or dinner plans
- Friendly leaves policy that’ll make your friends jealous
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How to apply for FamPay Recruitment 2022 ?
All interested and eligible candidates can apply for FamPay Recruitment position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply link
- Click on the apply link to be redirected to the company’s careers site
- Read all responsibilities & requirements
- Then fill the application & submit it
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