Lenovo Careers Drive 2024 | Hiring Freshers or Experienced – Technical Support Engineer

Junior Service Desk Engineer

(I) Job Responsibilities

• Understanding of the use of common office applications desktop operation and maintenance, in English by telephone, e-mail, online communication and other work to provide IT technical support and services to users, the content includes not limited to:
• Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client’s standard software.

(II) Qualifications:

• Good oral English, can listen, read, and write, English language proficiency certificate is preferred.
• IT related work experience of one year and above or computer major is preferred.
• Good service consciousness, and teamwork spirit.
• Strong learning ability and cheerful personality.
• Strong communication and understanding ability.
• Able to accept 7*24 night-shift rotation.

Mavenir Off Campus Drive 2024: Hiring Freshers for Graduate Engineer

Intermediate Service Desk Engineer

(I) Job responsibilities

• Skilled in the use of common office applications desktop operation and maintenance, in English by telephone, e-mail, online communication and other work to provide IT technical support and services to users, including but not limited to:
• Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client’s standard software.
• Responsible for daily operation and maintenance work, such as: Windows OS, Office365 field, AD field.
• Application of desktop network related skills (wired, wireless, VPN connection, etc.), configuration and debugging of small network devices (router, HUB).
• Account management support.

IBM Off Campus Drive 2024 Hiring for Fresher – Backend Developer

(II) Qualifications:

• Good oral English, fluent in listening, reading, and writing.
• Bachelor’s degree or above, three or more years of relevant work experience in desktop operation and maintenance;
• Excellent service consciousness, and teamwork spirit.
• Strong learning ability and cheerful personality.
• Excellent communication and understanding ability.
• Able to accept 7*24 night-shift rotation.
• Proficient in the basic functions and use of commonly used office software, able to install and use standard office software, basic daily software debugging and problem-solving skills.
• Have basic network knowledge, familiar with TCP/IP, VLAN, Dot1x, STP and other working principles.
• Familiar with the working principle of Windows AD domain environment.
• Good ability to resist pressure.

DXC Technology Off Campus Drive 2024: Hiring for the role of Technical Support Engineer | Salary : 4 LPA | 0-2 Years

Senior Service Desk Engineer

(I) Job Responsibilities

• Proficient in the use of common office applications desktop operation and maintenance, in English through telephone, e-mail, online communication and other work to provide IT technical support and services to the user, including but not limited to:
• Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client’s standard software.
• Provide specialized service support for VIP users.
• Responsible for writing documents related to system operation and maintenance, updating, and optimizing the knowledge base and workflow.
• Rapidly locate and solve system failures, analyze the causes of failures, and specify preventive measures. For complex problems, be able to quickly organize the attack.
• Responsible for interfacing with the level2 team for learning and doing knowledge transfer to the service desk team.
• Acting as a shift leader to monitor the on-site business situation and handle escalated difficult or urgent issues.

(II) Qualifications:

• Good oral English, fluent in listening, reading, and writing, with good language skills and written report ability.
• Bachelor’s degree or above, five years and above related working experience in desktop operation and maintenance.
• Excellent service consciousness, and teamwork spirit.
• Excellent learning ability and cheerful personality.
• Excellent communication and understanding ability.
• Able to accept 7*24 night-shift rotation.
• Proficient in operating system registry, group policy, services, logs, CMD commands, etc., can analyze and solve difficult technical problems.
• Proficient in operation and maintenance and operation and maintenance tool development, knowledge base and other system platform maintenance.

Wipro Careers Work Integrated Learning Program (WILP) – 2024