Job Summary
Mastercard Careers 2022 Details:
| Hiring Organization Name | Mastercard |
| Hiring Organization URL | www.mastercard |
| Title | Production Support Engineer |
| Qualification | Bachelor’s Degree |
| Batch | 2019-2022 |
| Experience | Freshers |
| Salary | 8.1 LPA (Ambitionbox) |
| Job Location | Pune |
| Last Date | ASAP |
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Overview Mastercard Careers:
- This Job demands L1 Application Support, Alert handling, Monitor application
- health check and involvement in any Event, Incident and Problem
Management Process. - Deliver world class technical support for MasterCard applications and
infrastructures, enabling growth, diversification and new business generation. - Provide 24x7x365 support for MasterCard applications; with focus on
minimizing impact to Customers and internal users. - Monitor the application and infrastructure, and be a key stakeholder in
MasterCard Incident and Change Management processes. - Regularly perform data analysis to determine MasterCard’s performance and
identify areas of improvement. - Have you worked in a Production Support Environment?
- Do you like to triage and drive events to resolution?
- Do you like to interact with Customers, vendors, and support teams on a global
scale?
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Role Mastercard Careers:
- Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring – Initial response & triage of alerts using SOP
- Validation of CRQ’s using Alerts or Dashboards
- Application Performance and Monitoring using Dashboards
- Problem Ticket creations & follow-ups for Alerts reductions
- Alerts/Volumetric reporting (Bi-weekly, Monthly)
- Participation in TRT/Bridge calls for Critical alert resolution
- Soft Skills & Situation Management over the phone call
- Contribution in Knowledge Management – create/update new or existing SOP
- Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
- Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
- Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
- Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
- Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
- The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
- Person should be ready to work in Shifts.
All about You
- Bachelor’s Degree or equivalent work experience.
- Basic understanding of UNIX scripting
- Experience on batch scheduling & Monitoring
- Basic understanding of SQL/Oracle or any other relational database
- Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
- Effective problem and troubleshooting skills
- Knowledge of ITSM best practices
- Effective written and verbal communication skills
- Effective interpersonal skills.
- Secondary skills (Good to have) –
- Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
- Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix
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How to apply for Mastercard Careers 2022?
All interested and eligible candidates can apply for the Mastercard Careers 2022 to above mentioned position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply link
- Click on the apply link to be redirected to the company career site
- Read all responsibilities & requirements
- Then fill the application & submit it
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