Microsoft Careers Recruitment 2023 hiring freshers for the role of Product Support Engineer with qualification of Bachelor’s Degree at the Bangalore location. The detailed eligibility and application process are given below.
Job Summary
Microsoft Careers Recruitment 2023 Details :
| Hiring Organization Name | Microsoft |
| Hiring Organization URL | microsoft.com |
| Job Role | Product Support Engineer |
| Qualification | Bachelor’s Degree |
| Experience | Freshers |
| Salary | ₹ 5.2 to 10.5 LPA |
| Job Location | Bangalore |
| Last Date | ASAP |
Want To Get Free IT/Software Job Alerts on Telegram !! Join from here
Responsibilities of Microsoft Careers:
- Provide technical support via email and web ticket handling to external and internal customers within set SLA.
- Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues.
- Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures.
- Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within Service Newsletters, public/private knowledge base systems, product manuals, etc.
- Manage the resolution of critical customer technical issues by analyzing the App exceptions triggered in the tool.
- Collaborate closely with technical and field services personnel, customer IT technical staff when needed.
Qualifications
Required/Minimum Qualifications:
- Bachelor’s Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, service engineering, or systems engineering
- OR equivalent experience.
Preferred Qualifications:
- Good application troubleshooting skills by isolating the issue and its causes.
- Good understanding of HL7 Interface and system integration mechanism with troubleshooting skills.
- Good SQL Skills to write SQL queries in order to troubleshoot complex issues is good to have.
- Strong knowledge on platforms and networks by identifying and analyzing events during system down incidents.
- Application exception analyzation and understanding reason of triggering.
- Availability for 24x7x365 staffing assignments (on-call) as required.
UST Off Campus Drive 2023 Hiring Now Fresher – Associate Data Analyst