NTT DATA Off Campus Drive 2025 Hiring For – Graduate Trainee | Bangalore

NTT DATA Off Campus Drive 2025 is hiring fresher for a Graduate Trainee role with a qualification Bachelor’s Degree/Diploma  for the Bangalore location. The detailed eligibility and application process are given below.

NTT DATA Off Campus Drive 2025 Details:

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Roles and Responsibilities :

• Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
• Uses Managed Services product and process knowledge along with discretion to respond to tickets.
• Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
• Flags the need for such content, when relevant articles are not available
• Provides timely updates to clients, when requested, on any pending requests or tickets.
• Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
• Produces breach and aging reports for tickets opened by the service desk.
• Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
• Uses sound judgment to escalate an issue to a higher level.
• Ensures that a professional level of service quality is maintained and that clients are satisfied.

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Knowledge, Skills and Attributes:

• Ambitious self-starter who is passionate about IT.
• Solid expertise at using sound judgment to escalate an issue to a higher level.
• Methodical in approach to ticket resolution.
• Demonstrates an ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Team player with excellent attention to detail and client focused.
• Effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster.
• Familiar with ITIL concepts.
• Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.

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Academic Qualifications and Certifications:

• Advanced general qualification in Technology (Technical Diploma) or equivalent qualification.
• India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent.
• ITIL v4 foundation certification and knowledge is preferable.

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How to apply for NTT DATA Off Campus Drive 2025?

All interested and eligible candidates can apply for the NTT DATA Off Campus Drive 2025 position online by the following link as soon as possible.

• Read all the details given on this page
• Scroll down to read more details & apply link
• Click on the apply link to be redirected to the company’s careers site
• Read all responsibilities & requirements
• Then fill out the application & submit it

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