• Oracle Partner Store (OPS) Support Team is part of the Global Partner Sales Organization (GPSO). The team is responsible for streamlining internal business processes to enable automation and improve partner experience resulting in increased profitability to both Oracle and our indirect community. This team interacts with external customers and internal teams from different LOBs within the organization.
  • 9 PM to 6 AM (IST Time Zone)
  • 0-2 years relevant work experience.
  • This role is critical to maintaining and building the indirect revenue from our Indirect Community in the APAC/EMEA/North America region.
  • You are responsible for establishing strong working relationships with various internal teams and also with external customers.
  • You will support existing users of Oracle’s online ordering system, train partners and internal parties, test new enhancements and regression testing.
  • As a member of the team, you will be responsible for logging any system issues on behalf of our partners and following the bug through to its resolve.
  • Drive implementation of new processes and procedures. The role involves problem-solving with assistance and guidance in understanding and applying company policies and procedures. This role will involve preparing daily reports
Job requirements:
  • To understand the current process and build-in ideas to automate the system for benefit of the Indirect Community and thus, help in generating revenue.
  • Good command in English – written and verbal.
  • Ability to Build relationships, arithmetic skills, analytical skills.
  • Be familiar with working on Microsoft Office tools – Excel, Word doc, Power point Presentation.

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