Salesforce Off Campus Drive 2024 – Associate Technical Support Engineer

RESPONSIBILITIES:

• Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
• Manage support cases on a daily basis, including transfers from other regions
• Track and maintain all customer communications and case documentation in Service Cloud
• Respond to customer-reported issues in a timely manner, per service level agreements
• Communicate progress of resolution/status in a timely fashion, per service level agreements
• Manage escalations and expectations, for both customers and internal staff
• Collaborate with technical support teams in other Salesforce Clouds as needed
• Identify situations where professional services may be warranted
• Follow established support processes and procedures Identify improvements for improved customer experience
• Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
• May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

Oracle Off-Campus Drive 2024 Hiring Technical Analyst 1-Support | Exp: 0 to 2+ years

PREFERRED QUALIFICATIONS:

• 2023 Engineering Graduate
• Upto 12 Months of Work experience
• Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
• Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
• Expertise in Database and relational data structures is good to have
• Large scale, multi-tenant production environments
• API Programming or Software Development
• Software Design Lifecycle
• Be a dependable, motivated, self-starter, with the ability to work independently when required
• Previous experience working with scripting languages and/or APIs is a bonus
• Previous Marketing Cloud experience is a bonus
• Marketing Cloud Email Specialist Certification is a bonus but not required

Monotype Recruitment Drive 2024 Hiring Fresher – Customer Care Trainee

How to apply for Salesforce Recruitment 2024?

All interested and eligible candidates can apply for the to above mentioned position online by the following link as soon as possible.

• Read all the details given on this page
• Scroll down to read more details & apply link
• Click on the apply link to be redirected to the company career site
• Read all responsibilities & requirements
• Then fill out the application & submit it

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