Splunk Off Campus Drive 2024 hiring freshers for Technical Support Engineer (Cloud Support) roles with Bachelor’s Degree for the Hyderabad location. A detailed qualification and application process is provided below.
Job Summary
Splunk Off Campus Drive 2024 Details:
| Hiring Organization Name | Splunk |
| Hiring Organization URL | splunk.com |
| Job Role | Technical Support Engineer (Cloud Support) |
| Qualification | Bachelor’s Degree |
| Experience | Freshers |
| Salary | ₹ 16 – 22 LPA |
| Job Location | Hyderabad |
| Last Date | ASAP |
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Responsibilities
- Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships
- Take ownership of resolving customer problems while ensuring an outstanding customer experience
- Champion our customers throughout the entire support case journey
- Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platform
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
- Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service (KCS) principles and methodology
- Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
- Drive continuous improvement of tools, processes, and product supportability
- Perform other job-related duties as assigned and participate in special projects
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Requirements
Must have:
- Logical approach to problem solving, strong troubleshooting skills, and experience in cloud support.
- Outstanding interpersonal skills and excellent communication – both verbal and written
- Foundational experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OS
- Basic understanding of networking concepts (TCP/IP, UDP, DNS, NAT, gateways, etc.)
- Logical approach to problem solving and strong troubleshooting skills
- Excellent time management skills with the ability to adapt to changing priorities of customer issues
- Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge
- Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates
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Nice to have:
- Experience in customer facing technical support, system administration role
- Exposure to cloud technologies such as AWS (including Amazon EC2 and S3), Google Cloud Platform, or Microsoft Azure
- Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages
- Familiar with virtualization (VMWare, Hyper-V, KVM, etc.)
- Knowledge of JavaScript, Node.js, Apache, or similar front-end and web technologies
- Understanding of regular expressions (Regex) and relational databases
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How to apply for Splunk Off Campus Drive 2024?
All interested and eligible candidates can apply for Splunk Off Campus Drive 2024 position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply the link
- Click on the apply link to be redirected to the company’s careers site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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