Thomson Reuters Careers 2023 hiring now Fresher – Associate Customer Success Executive | Apply Now

Responsibilities Thomson Reuters Careers

• What are the primary responsibilities and accountabilities of this role?
• Closes renewals and simple upsell opportunities for assigned accounts and/ or geography

• Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
• Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
• Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
• Identifies the best virtual channel for engagement with customers
• Supports in developing and executing account and / or territory growth strategies
• Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close
• Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory
• Handles all escalations from Digital chat Assists
• Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers.
• Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity
• KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios
• Revenue $ and growth
• Renewal / retention rate (%)
• Customer Satisfaction / Net Promoter Score
• Qualified leads passed to sales (#)

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Scope and Impact-

• Size, nature and complexity of work. Budgetary accountability. Degree of influence.
• May lead and be accountable for straight-forward projects and associated teams.
• Provides input to the objectives and goals of the department.
• Responsible for managing own time and responsibilities.
• Participates in complex projects that affect a Business Unit or regional area.
• May train or mentor colleagues.

Knowledge & Skill-

Level of knowledge and application of skills.

• Junior-level professional with knowledge in a technical discipline or specialization.
• Position for a developing professional building experience in their specialist function.
• Good understanding of roles of relevant functional groups in own area.
• Suggests process improvement following investigative, analytic or diagnostic services.

Certifications / Education-

• Describe any licenses, certifications or educational experiences that are either required or helpful in performing the role. Designate when required. 
• Degree-level education or Bachelor’s degree equivalent
• Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology
• 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation Thomson Reuters Careers

Behavioral Competencies-

• Strong, clear communications skills—both written and verbal
• Building Relationships​
• Closing Skills​
• Dealing with Challenges​
• Influence & Persuade​
• Negotiation
• Strong interpersonal skills, sociability, and extroversion
• Collaborative, solution-oriented problem-solver

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How to apply for Thomson Reuters  Careers 2023?

All interested and eligible candidates can apply for Thomson Reuters Careers position online by the following link as soon as possible.

• Read all the details given on this page
• Scroll down to read more details & apply the link
• Click on the apply link to be redirected to the company’s careers site
• Read all responsibilities & requirements
• Then fill out the application & submit it