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Thomson Reuters Careers 2023 hiring now Fresher – Associate Customer Success Executive | Apply Now

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Thomson Reuters Careers 2023 hiring freshers as Associate Customer Success Executive post with qualification Bachelor’s degree at the Hyderabad location. A detailed qualification and application process is provided below.

Thomson Reuters Recruitment

Thomson Reuters Careers 2023 Details:

Hiring Organization Name Thomson Reuters Careers
Hiring Organization URL thomsonreuters.com
Job Role
Associate Customer Success Executive
Qualification Bachelor’s degree
Experience Freshers 0-2 Years of Experience
Batch 2019 / 2020 / 2021 / 2022
Salary INR 3 – 4 LPA (Expected)
Job Location Hyderabad
Last Date ASAP

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Thomson Reuters – Wikipedia
Responsibilities Thomson Reuters Careers
  • What are the primary responsibilities and accountabilities of this role?
  • Closes renewals and simple upsell opportunities for assigned accounts and/ or geography
  • Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
  • Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
  • Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
  • Identifies the best virtual channel for engagement with customers
  • Supports in developing and executing account and / or territory growth strategies
  • Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close
  • Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory
  • Handles all escalations from Digital chat Assists
  • Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers.
  • Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity
  • KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios
  • Revenue $ and growth
  • Renewal / retention rate (%)
  • Customer Satisfaction / Net Promoter Score
  • Qualified leads passed to sales (#)

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Scope and Impact-
  • Size, nature and complexity of work. Budgetary accountability. Degree of influence.
  • May lead and be accountable for straight-forward projects and associated teams.
  • Provides input to the objectives and goals of the department.
  • Responsible for managing own time and responsibilities.
  • Participates in complex projects that affect a Business Unit or regional area.
  • May train or mentor colleagues.
Knowledge & Skill-

Level of knowledge and application of skills.

  • Junior-level professional with knowledge in a technical discipline or specialization.
  • Position for a developing professional building experience in their specialist function.
  • Good understanding of roles of relevant functional groups in own area.
  • Suggests process improvement following investigative, analytic or diagnostic services.
Certifications / Education-
  • Describe any licenses, certifications or educational experiences that are either required or helpful in performing the role. Designate when required. 
  • Degree-level education or Bachelor’s degree equivalent
  • Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology
  • 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation Thomson Reuters Careers
Behavioral Competencies-
  • Strong, clear communications skills—both written and verbal
  • Building Relationships​
  • Closing Skills​
  • Dealing with Challenges​
  • Influence & Persuade​
  • Negotiation
  • Strong interpersonal skills, sociability, and extroversion
  • Collaborative, solution-oriented problem-solver

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How to apply for Thomson Reuters  Careers 2023?

All interested and eligible candidates can apply for Thomson Reuters Careers position online by the following link as soon as possible.

  • Read all the details given on this page
  • Scroll down to read more details & apply the link
  • Click on the apply link to be redirected to the company’s careers site
  • Read all responsibilities & requirements
  • Then fill out the application & submit it

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