Get Internships in Top MNC's | Apply now

Wipro Careers Drive 2022 hiring now Fresher Production Specialist | Hyderabad

Join Our Offical Fresherjobinfo Telegram Channel

Wipro Careers 2022 hiring for the role Production Specialist with qualification Graduate/ Post Graduate for Hyderabad location. The detailed eligibility and application process are given in below.

Wipro career

Wipro Careers 2022 Details:

Company Website  www.wipro.com
Job Role Production Specialist
Qualification Graduate/ Post Graduate
Experience Freshers
Batch 2018-2022
Salary 2.4 LPA (Expected)
Job Location Hyderabad
Last Date ASAP

Want To Get Free IT/Software Job Alerts on Join WhatsApp: Click Here

Wipro – Wikipedia
Job Description Wipro Careers:
  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Maintain and update self-help documents for customers to speedup resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements
Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus andfacilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteousand professional manner
  • Maintain logs and records of all customer queries as per thestandard procedures and guidelines
  • Accurately process and record all incoming call and email usingthe designated tracking software
  • Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with productfeatures, changes and updates
  • Enroll in product specific and any other trainings per clientrequirements/recommendations
  • Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
  • Update job knowledge by participating in self learningopportunities and maintaining personal networks

Lumel Off Campus Drive 2022 For Customer Success Trainee/Associate

How to apply for Wipro Careers Job Drive 2022 ?

All interested and eligible candidates can apply for Wipro Careers Job Drive 2022 this position online by the following link as soon as possible.

To read more details & To Apply: Click here

Join our Telegram group: Click here

Follow Us on Instagram: Click here

Join WhatsApp Group: Click Here

Job by LocationJobs by DegreeJobs by Batch
BengaluruBE/B.Tech2018 Batch
ChennaiME/M.Tech2019 Batch
HyderabadBCA2020 Batch
PuneMCA2021 Batch
MumbaiB.Sc2022 Batch
DelhiM.Sc2023 Batch
NoidaB.Com2024 Batch
GurgaonMBA2025 Batch