Wipro Off Campus Drive 2023 Hiring Freshers For – Associate Order Management

Wipro Off Campus Drive 2023 hiring freshers for Associate Order Management roles with Bachelor’s Degree at the Chennai location. A detailed qualification and application process is provided below.

Wipro Off Campus Drive  Drive 2022 Details:

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Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Support process by managing transactions as per required quality standards

1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
2. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
3. Update on availability in the RAVE system to ensure the productivity of the process
4. Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
5. Follow standard processes and procedures to resolve all client queries
6. Resolve client queries as per the SLAs defined in the contract
7. Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
9. Document and analyze call logs to spot the most occurring trends to prevent future problems
10. Maintain and update self-help documents for customers to speed up resolution time
11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
12. Ensure all product information and disclosures are given to clients before and after the call/email requests
13. Avoids legal challenges by complying with service agreements

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How to Apply for this Wipro Off Campus Drive 2023?

All interested and eligible candidates can apply for this Wipro Off Campus Drive position online by the following link as soon as possible.

• Read all the details given on this page
• Scroll down to read more details & apply the link
• Click on the apply link to be redirected to the company career site
• Read all responsibilities & requirements
• Then fill out the application & submit it

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