Wipro Off Campus Drive 2024 hiring freshers for Management Trainee role with qualification Bachelor’s Degree for the Gurugram location. The detailed eligibility and application process are given below.
Job Summary
Wipro Off Campus Drive 2024 Details:
Hiring Organization Name | Wipro |
Company Website | wipro.com |
Job Role | Management Trainee |
Qualification | Bachelor’s Degree |
Experience | Fresher |
Batch | 2021/2022/2023/2024 |
Salary | 5 – 8 LPA (Expected) |
Job Location | Gurugram |
Last Date | ASAP |
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Job Description
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreement
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Essential Details:-
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
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How to apply for Wipro Off Campus Drive 2024?
All interested and eligible candidates can apply for the position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply the link
- Click on the apply link to be redirected to the company careers site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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