Wipro Off Campus Drive 2024 hiring freshers for Management Trainee role with qualification Bachelor’s Degree for the Gurugram location. The detailed eligibility and application process are given below.
Wipro Off Campus Drive 2024 Details:
|Hiring Organization Name
|5 – 8 LPA (Expected)
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The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
How to apply for Wipro Off Campus Drive 2024?
All interested and eligible candidates can apply for the position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply the link
- Click on the apply link to be redirected to the company careers site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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