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Capgemini Careers New Job – Contact Support Group | Diploma 2021/2022 | Kolkata / Bangalore/ Pune

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Capgemini Careers 2022 hiring freshers for the role Contact Support Group with qualification Diploma for Kolkata / Bangalore/ Pune locations. The detailed eligibility and application process are given in below.

Capgemini Careers

Capgemini Careers 2022 Details:

Hiring Organization Name Capgemini
Hiring Organization URL
Job Role Contact Support Group
Qualification Diploma
Experience Freshers
Batch 2022/2021
Salary 2.25 LPA
Job Location Kolkata / Bangalore/ Pune
Last Date 10 November 2022

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Capgemini Wikipedia
Capgemini Careers Job Description:
  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
    • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
    • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
    • Service Delivery – Its our service to the customer and delivering what is expected
    • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
    • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
    • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
    • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
    • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
    • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

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Capgemini Careers Desired Skills:
  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement and KPIs
  • Candidates must be open to relocate to any location and work in night shifts
Qualification – 
  • Candidates must have completed any 3-year Diploma in 2021 & 2022

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How to apply for Capgemini Careers Drive 2022?

All interested and eligible candidates can apply for this Capgemini Careers 2022 position online by the following link as soon as possible.

  • Read all the details given on this page
  • Scroll down to read more details & apply link
  • Click on the apply link to be redirected to the company careers site
  • Read all responsibilities & requirements
  • Then fill the application & submit it

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