DXC Technology Careers Hiring now Freshers | Any Graduation | 2018/2019/2020/2021

DXC Technology Careers Freshers Recruitment 2022 join as Technical Support Engineer, Any Graduation holders can apply, at Bangalore location. The detailed eligibility and application process are given below.

DXC Technology Careers Freshers Recruitment 2022 Details :

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Job Description:

Profile:

• Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones
• Take calls from Global customers and initiate the right response to them, positively and professionally
• Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
• Willing to work in night shifts; Excellent written & spoken communication skills

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Responsibilities

• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers’ on-call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to Policies & Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright, and trademark legislation
• Accomplish other duties as required
• High Technical skillsets & Hands-on technical support experience
• Ability to manage commitments to customers, managers, etc.
• Work for Rotational Shifts including Night Shifts.

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