Microland Careers 2022 New Job for Fresher – Graduate Trainee | Bachelor’s degree

Job Description

• Dealing with incoming issues in a professional, courteous manner over the phone and via email
• Taking ownership of customer issues and managing them in a logical and methodical manner
• Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
• Conducting full and through diagnostics with end users to enable first point of contact fault resolution
• Ensuring all faults are progressed & cleared within SLA 20 escalating to other internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers satisfaction
• Maintain and develop own knowledge and skills to assist with first time fault resolution
• Identify and escalate repeat issues or service risks into service management teams
• Sharing knowledge with team colleagues
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

BNP Paribas Careers 2022 – 2023 Associate – Graduate Hiring | Mumbai / Chennai

How to apply for Microland Careers Drive 2022 – 2023?

All interested and eligible candidates can apply for the Microland Careers 2022 – 2023 to above mentioned position online by the following link as soon as possible.

• Read all the details given on this page
• Scroll down to read more details & apply link
• Click on the apply link to be redirected to the company careers site
• Read all responsibilities & requirements
• Then fill the application & submit it