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Microland Careers 2022 New Job for Fresher – Graduate Engineering Trainee | Bachelor’s degree

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Microland Careers 2022 hiring freshers for the role Graduate Engineering Trainee with qualification BE/B.TECH for Bengaluru location. The detailed eligibility and application process are given in below.

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Microland Careers Drive 2022 Details:

Hiring Organization Name Microland
Hiring Organization URL
Job Role
Graduate Engineering Trainee
Qualification BE/B.TECH
Experience Fresher or (1-0 years Exp)
Salary 4 LPA (Expected)
Job Location Bengaluru
Last Date ASAP

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Job Description

  • Dealing with incoming issues in a professional, courteous manner over the phone and via email
  • Taking ownership of customer issues and managing them in a logical and methodical manner
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
  • Conducting full and through diagnostics with end users to enable first point of contact fault resolution
  • Ensuring all faults are progressed & cleared within SLA 20 escalating to other internal and external teams as appropriate
  • Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
  • Diagnosing and resolving problems to the customers satisfaction
  • Maintain and develop own knowledge and skills to assist with first time fault resolution
  • Identify and escalate repeat issues or service risks into service management teams
  • Sharing knowledge with team colleagues
  • Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

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How to apply for Microland Careers Drive 2022?

All interested and eligible candidates can apply for position online by the following link as soon as possible.

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