WorkSpan Career Opportunities 2023: Technical Support Engineer – Fresher

Responsibilities:

• Developing and executing engineering scripts to resolve issues or automate routine activities.

• Review, fact-check and process data for sharing on the network

• Maintain accurate and thorough customer records

• Establish positive rapport with employees and vendors

• Engage with clients on WorkSpan-related operational and technical issues.

• Route tech support tickets to the appropriate places.

• Track and meet all Customer Support SLA requirements.

• Identify issues and gaps in processes and make recommendations as needed.

• Support specific customers on special services projects.

Requirements:

• knowledge of developing and executing engineering scripts.

• Data Analytics

• Coding Language familiarity, Python, JSON

• Visualization tools

• General knowledge of industry principles.

• Experience with spreadsheets (Microsoft Excel, Google Spreadsheets)

• Ability to maintain confidentiality with regard to financial matters

• Excellent bookkeeping and organizational skills

• Ability to work well in a team environment

• Strong sense of professionalism and discretion

• Collaborative can-do attitude

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