Capgemini Recruitment 2023 is hiring freshers for Support Analyst roles with qualifications Bachelor’s Degree for the Mumbai location. The detailed eligibility and application process are given below.
Capgemini Recruitment 2023 Details:
|Hiring Organization Name||Capgemini|
|Hiring Organization URL||capgemini.com|
|Title||Provisioning Support Analyst|
|Experience||Freshers 0 to 1 Year|
|Salary||Best in industry|
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Job Description Capgemini Recruitment:
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
- Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
- Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
- Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
- Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
- Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Service Now
- MS Excel analysis and reporting
How to apply for Capgemini Recruitment 2023?
All interested and eligible candidates can apply for the Capgemini Recruitment 2023 to above mentioned position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply the link
- Click on the apply link to be redirected to the company career site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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