Microsoft careers | 2022 | Technical Support Engineering | Up to 50% WFH | 2018-2022

Responsibilities

• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering
•  Responsible for the customer support experience with Microsoft
•  Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
•  Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group
•  Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
•  Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

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Responsibilities Microsoft careers:

•  Build business relationship with key customer contact and TAM and enhance the trust.
•  Quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform.
•  Customer communication & situation management.
•  Accountability & teamwork.
• Driving Cross-team engagement/collaboration

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Qualifications Microsoft careers:

Language Qualification
English Language: fluent in reading, writing and speaking.

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